Privacy Policy | Oxocare

1. Introduction

Oxocare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car care marketplace platform and services.

2. Information We Collect

Personal Information

Name and contact information (phone number, email address)
Vehicle details (make, model, registration number)
Location data for service discovery
Service booking history and preferences
Payment information (processed securely through third-party providers)

Automatically Collected Information

Device information (browser type, operating system)
Usage data (pages visited, time spent, interactions)
IP address and approximate location

3. How We Use Your Information

To provide and maintain our car care marketplace services
To match you with suitable service vendors based on your location
To process bookings and facilitate communication with vendors
To send service updates, confirmations, and notifications via SMS
To improve our platform and develop new features
To ensure quality control through service image verification
To comply with legal obligations

4. Information Sharing

We share your information only as necessary to provide our services:

With Service Vendors: Your name, phone number, vehicle details, and location are shared with vendors to fulfill your bookings
Service Providers: We use third-party services for SMS delivery, payments, and cloud storage
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication via OTP, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Opt out of promotional communications
Withdraw consent for location tracking

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records may be retained for legal and accounting purposes. You can request account deletion at any time.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via SMS. Continued use of our services after changes constitutes acceptance.